IBM IT Support Professional Certificate
Issued by
IBM
This credential earner has demonstrated a foundational knowledge of computer hardware and operating systems, software, programming, databases, networking and storage, cyber security essentials, cloud computing, and technical support. The individual understands hardware and systems and can identify skills and tools needed for common technical support scenarios, classify IT support levels, log a support ticket, connect to a computer remotely, and manage escalations.
Additional DetailsSkills
Earning Criteria
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Pass all graded assessments and earn a course certificate.
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Courses included in the program are as follows:
Standards
The learning outcomes and skills acquired can be recognized as modules in subsequent educational courses, with a recommendation for recognition at EQF levels 4 to 5 for 4 ECTS credits. This certificate includes a workload of approximately 104 learning hours, providing a comprehensive learning experience.
Higher Education Institutions within the European Higher Education Area are obligated to recognize prior learning and non-formal learning experience, accepting up to a certain amount from non-university modules, provided there are no major differences in learning outcomes. Specific acceptance and applicability may vary by institution.
Endorsements
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American Council on Education
This credential has been successfully evaluated by the American Council on Education for college credit. It is recommended for a total of 9 college credits. For more information about ACE Learning Evaluations, visit www.acenet.edu. -
American Council on Education
3 semester hours in Cloud Fundamentals in the lower-division undergraduate category -
American Council on Education
3 semester hours in IT Support Fundamentals in the lower-division undergraduate category -
American Council on Education
3 semester hours in Security Fundamentals in the lower-division undergraduate category -
FIBAA
This credential has been successfully certified by the Foundation for International Business Administration Accreditation with a recommendation for recognition at EQF levels 4 to 5 for 4 ECTS credits. This certificate includes a workload of approximately 104 learning hours, providing a comprehensive learning experience. The minimum passing grade for this certificate is 70%. For more information about FIBAA, visit www.fibaa.org.