Genesys Cloud CX: Certified Agent
Issued by
Genesys
This certification is designed to test a candidate’s expertise in handling calls, emails, and chats from customers using Genesys Cloud CX. The exam also tests a candidate's ability to use the various features of Genesys Cloud CX to perform their job responsibilities as a contact center agent.
Additional DetailsSkills
- Genesys Cloud CX Certified Agent – Access Chat Rooms
- Genesys Cloud CX Certified Agent – ACW and Wrap-Up Code Management
- Genesys Cloud CX Certified Agent – Automatic Call Distribution
- Genesys Cloud CX Certified Agent – Evaluating Queues
- Genesys Cloud CX Certified Agent – Genesys Cloud CX Contact Center Components
- Genesys Cloud CX Certified Agent – Handling Call Routing
- Genesys Cloud CX Certified Agent – Handling Scripts
- Genesys Cloud CX Certified Agent – Managing Performance Dashboard
- Genesys Cloud CX Certified Agent – Navigating Genesys Cloud CX
- Genesys Cloud CX Certified Agent – Quality Management
- Genesys Cloud CX Certified Agent – Queue Management
- Genesys Cloud CX Certified Agent – Schedule Callbacks
- Genesys Cloud CX Certified Agent – Transfer Calls
- Genesys Cloud CX Certified Agent – Understanding Predictive Engagement