Genesys Certified Subject Matter Expert - Genesys Cloud CX Quality Management
Issued by
Genesys
This certification acknowledges the Subject Matter Expert's professional expertise and knowledge of Genesys Cloud CX Quality Management.
Additional DetailsSkills
- Genesys Cloud
- Genesys Cloud - Collaborate
- Genesys Cloud - Communicate
- Genesys Cloud Contact Center
- Genesys Cloud Quality Management
- Quality Management – Call Monitoring
- Quality Management – Configure Performance Dashboards
- Quality Management – Configure Quality Dashboards
- Quality Management – Configure Quality Policies
- Quality Management – Configure Scoring Standards
- Quality Management – Creating A Calibration
- Quality Management – Creating Evaluation Forms
- Quality Management – Encryption Keys Overview And Updates
- Quality Management – Evaluating An Interaction
- Quality Management – Evaluation Process Overview
- Quality Management – Recording Policies
- Quality Management – Rescore An Evaluation
- Quality Management – View Quality Reports