Genesys Certified Professional (GCP) - Outbound Voice 8 Consultant
Issued by
Genesys
The GCP8 System Consultant for Outbound Voice (GCP8-COV) certification validates the candidate's understanding of the installation and configuration of the Genesys Outbound Contact Solution 8. Certified Professional is recognized as having foundation knowledge in implementation procedures, planning a deployment, configuring outbound campaign objects , running and monitoring a campaign using Genesys Administrator, deploying Media Server, and performing basic troubleshooting and maintenance.
Additional DetailsSkills
- Access Groups
- Agent Groups
- Agent Skills
- Apache Cassandra
- Application Objects
- Application Templates
- Calling Lists
- Call Progress Detection
- Call Tracking
- CC Analyzer
- CCPulse+
- CIM Platform
- Composer
- CTI
- DAPs
- Dialing Modes
- eServices
- Filters
- Framework Layered Architecture
- Framework Layers
- GA And GAX
- Genesys Platform
- GVP
- Host
- Interaction Server
- IRD-Based Routing
- LCA
- Licensing
- Logs
- Message Server
- ORS And URS
- Outbound Architecture
- Outbound Campaign
- Outbound Configuring Options
- Outbound Contact
- Outbound VoIP
- Persons
- Place Groups
- Places
- Planning
- Provisioning
- Pulse
- Reporting
- SCS
- Service Availability
- SIP Server
- Treatments
- Troubleshooting
- T-Server
- Workspace Desktop Edition