MANA PEIM Practitioner

Issued by Ericsson

The MANA PEIM badge is awarded to MANA Service Delivery Directors or Managers who demonstrate leadership by driving customer incident engagements from E2E based on their knowledge and skillsets.

Type Validation
Level Advanced

Skills

Accountability
Customer Service
Issue Management
Leadership

Earning Criteria

The MANA PEIM Practitioner badge is awarded to Service Delivery Directors and Managers within the Customer Support Organization who consistently demonstrate the PEIM Strategy