Earning Criteria

• If this earner elected to undertake the Fundamentals of Collaboration short course as part of their Professional Readiness Program, they have explored how to work cooperatively with others, and make a positive contribution to a group when working to agreed plans or priorities. The completed course covered how to collaborate when working with others to achieve allocated tasks to agreed requirements. This earner has learnt how to proactively help and support their colleagues to achieve team goals.
• If this earner elected to undertake the Fundamentals of Communication short course as part of their Professional Readiness Program, they have explored interpersonal, business and informative communication. Studying practical modules, they have worked on their skills to consult, actively listen and give feedback. They have learnt about different writing styles for business, how to create writing guidelines for their business and using presentations, audio visual tools and information sourcing.
• If this earner elected to undertake the Fundamentals of Customer Experience short course as part of their Professional Readiness Program, they have gained an insight into how to provide customers with a quality experience by focusing on their needs and requirements; as well as explored how to apply the latest organisational or industry tools and techniques to analyse, monitor and gain insights into the customer experience.
• If this earner elected to undertake the Insights and Trends in Data-Driven Marketing short course as part of their Professional Readiness Program, they have strengthened their marketing skills, focussing on synthesizing data and drawing out insights. They have also been taught how to collect and report data on customer experience, brand, product or campaign performance; and are better positioned to assist in implementing marketing campaigns based on data.
• If this earner elected to undertake the Digital Fundamentals in a Connected World short course as part of their Professional Readiness Program, they have explored the different digital platforms used daily to find, evaluate, use and communicate information.
• If this earner elected to undertake the Principles of Financial Literacy short course as part of their Professional Readiness Program, they have built an understanding of the basic finance principles to monitor, control and budget income and expenses, including interest or charges. They have explored currency and transactions, managing money, financial goals and understanding financial information.