Customer experience Proficient
Issued by
Deakin University
Deakin University awarded credentials assess, validate and recognise demonstrated capabilities in the workplace. Earners of the Customer experience Proficient credential have demonstrated that they understand and take into consideration the customer’s perspective in their work. They also apply customer-centric design principles to deliver outcomes or services for the business and advocate honestly for the customer and the problems they encounter.
Additional DetailsSkills
Earning Criteria
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This credential is verified by Deakin University.
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Credential submissions are assessed by academic and industry practitioners with relevant experience.
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The submission process is evidence based and successful achievement of a credential requires a portfolio of evidence, a written reflection and a video testimony showcasing the relevant skills and knowledge at the expected level. The submission has addressed and demonstrated all criteria listed below:
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Uses a range of tools and techniques to analyse and isolate factors that will improve the customer experience.
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Defines customer groups and correctly detects their needs and changing requirements.
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Takes the customer’s perspective and applies customer-centred design principles.
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Collaborates with others to measure and enhance the customer experience, satisfaction and loyalty.
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Advocates honestly for the customer and problems they encounter.
Standards
Deakin's credential levels are aligned with global academic and industry standards. The credential awarded provides formal recognition and validation of demonstrated capabilities in the workplace. To learn more about Deakin's credential levels, please click the link.