Customer experience Practitioner
Issued by
Deakin University
Deakin University awarded credentials assess, validate and recognise demonstrated capabilities in the workplace. Earners of the Customer experience Practitioner credential have demonstrated that they understand and champion a customer’s needs across critical touchpoints or stages in their experience. They coach others in the tools, techniques and design principals to reinforce a customer-centred culture and drive business success.
Additional DetailsSkills
Earning Criteria
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This credential is verified by Deakin University.
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Credential submissions are assessed by academic and industry practitioners with relevant experience.
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The submission process is evidence based and successful achievement of a credential requires a portfolio of evidence, a written reflection and a video testimony showcasing the relevant skills and knowledge at the expected level. The submission has addressed and demonstrated all criteria listed below:
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Designs critical customer experience stages or touch points and intelligence gathering mechanisms to measure success.
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Analyses and interprets insights to implement actions that enhance customer experience and business outcomes.
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Reinforces behaviours and coaches others in relevant customer experience tools, techniques and design principles to ensure a customer-centric culture.
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Champions customer needs and overcome internal obstacles to ensure a consistently high standard of customer experience across an operational area.
Standards
Deakin's credential levels are aligned with global academic and industry standards. The credential awarded provides formal recognition and validation of demonstrated capabilities in the workplace. To learn more about Deakin's credential levels, please click the link.