Customer Experience (Developing) Additional Details

Customer Experience (Developing)

Issued by Deakin University

Earners of this credential have demonstrated the ability to use a range of tools and techniques to analyse and isolate factors that will improve the customer experience. To correctly detect customer needs and enhance their experience, earners apply customer-centred design principles and take the customer’s perspective. Earners use different approaches to measure the customer’s experience, satisfaction and loyalty. They advocate honestly for the customer and the problems they encounter.

Additional Details

Skills

Earning Criteria

  • This credential is verified by Deakin University.
  • Credential submissions are assessed by academic and industry practitioners with relevant experience.
  • The submission process is evidence based and successful achievement of a credential requires a portfolio of evidence, a written reflection and a video testimony showcasing the relevant skills and knowledge at the expected level. The submission has addressed and demonstrated all criteria listed below:
  • Uses a range of tools and techniques to analyse and isolate factors that will improve the customer experience
  • Defines customer groups and correctly detects their needs and changing requirements.
  • Takes the customer’s perspective and applies customer-centred design principles.
  • Collaborates with others to enhance the customer experience.