Customer Engagement - Problem Solving and Process Controls
  • Type Validation
  • Level Foundational
  • Time Days
  • Cost Paid
Additional Details

Customer Engagement - Problem Solving and Process Controls

Issued by Coursera
Authorized by IBM

Has acquired knowledge and best practices essential to resolving client problems through organization, retrieval and usage of resources and information essential to customer success operations. Understands concepts and methods related to Service Level Agreements (SLAs), application of support ticketing systems, Knowledge-Centered Service (KCS) methodology, and application of effective typing and diction skills.

  • Type Validation
  • Level Foundational
  • Time Days
  • Cost Paid
Additional Details

Skills

Earning Criteria